ProductLos Angeles

Product Manager

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FactoryFour Vision

Manufacturers are the foundation of our society, stimulating our economy and giving us the tools to go about our daily lives. However, they’re often held back by inadequate software systems to manage production the way they want, making it difficult to leverage their expertise as efficiently as possible. FactoryFour is committed to building software that is highly customizable, simple to use, and quick to deploy, so that manufacturers can efficiently build products and harness the increasingly digital future.

About the Role

What Can You Expect to Do?

Product development is the nexus of activity at FactoryFour. As such, you will work closely with nearly every team in the company from design and engineering to marketing and client services to inform product enhancements and new feature development. This role will lead product development end-to-end by:

  • Capturing and prioritizing unmet user needs with the client service team.
  • Consulting engineering leadership to understand related technical constraints.
  • Leading brainstorming and ideation to find a solution that best satisfies the use cases of interest.
  • Documenting the solution approach, rationale, requirements, and user flows.
  • Supporting the design and engineering throughout the development process from wireframes and mockups through testing and release.
  • Publishing thorough internal and external feature documentation to ensure a smooth deployment.
  • Monitoring the early use of the feature to identify and address any issues that arise.
  • Drafting copy for marketing collateral, especially for significant new features.
What would make you successful in this role?
  • Excellent verbal and written communication skills: much of this role involves documentation, communication and coordination across a variety of internal and external stakeholders.
  • Complex problem solving and decision making: providing mission-critical functionality for manufacturers across many industries often requires complex solutions that can flex to accommodate a variety use cases.
  • Teamwork and leadership to lead a cross-functional team: no development process ever goes exactly according to plan, keeping everyone moving in the same direction and quickly resolving issues that arise are critical to leading product development.
  • Empathy for the user: we serve many personas within our client organizations and need to consider the priorities and motivations of each persona in order to deliver successful features.
  • Experience turning customer needs into features: we are a growing team and value previous experience to help inform and improve our processes for scale.
  • Bonus points:
    • Experience with agile web development.
    • Basic coding experience (especially Javascript & SQL).
    • Familiarity with the manufacturing sector, especially manufacturing operations.
What are the challenges?
  • Changing business priorities: as with any fast-growing SaaS business you have to be able to embrace and adapt to change in order to thrive in this environment.
  • Broad user base: our users range from very high technical literacy to minimal experience with technology; building accessible features for the entire user base is a unique challenge at FactoryFour.
  • Serving a variety of manufacturing industries: our clients operate many industries with often very different use cases; building flexible solutions that translate to all of these industries is critical.
  • Promoting operator productivity: a key challenge for every operator-facing feature is optimizing for quick, simple interactions that complement their process on the manufacturing floor without disrupting – and ideally improving – productivity.
What's in it for you?
  • FactoryFour is entering a phase of significant growth: joining a growing company presents the opportunity to inform and establish processes for scale and natural professional growth opportunities as the teams expand.
  • End-to-end product development experience: this position is uniquely involved in the entire product development process from market research and feature scoping to quality testing and technical documentation.
  • Transforming an essential global sector: most mission-critical manufacturing execution systems are severely obsolete, which provides a great opportunity to take part in transforming a major global sector.
  • Exposure to a wide variety of manufacturing industries: operating across many complex manufacturing industries – aerospace, medical devices, electronics, construction, and many more – presents the opportunity to learn the nuances of each industry.